Below is a list of common questions related to our London Airport Transfer services in central London. Should you have further questions please email us.

Who are Taxi Online Ltd ?
We are a specialist private London Airport transfer taxi service, providing travellers with a vehicle and a driver to transport them to or from UK Airports, Seaports, London Hotels or any UK Postal Code. This is NOT a shared service, the vehicle is for your sole us.

How long have you been providing a private transfer service?
Our management team between them has over 20 years of experience in passenger logistics. Our aim to provide a service that is second to none. Our drivers are licence and approved by Transport for London (PCO).

Which airports do you service?
The majority of UK Airports, with a meet and greet service.

What type of vehicles do you have?
We have access to a vast range of vehicles from saloon cars to minibuses, limousines to coaches to cater for all requirements.

How can I pay for this service?
We accept all major credit cards as payment.

What if my flight is delayed? Will I be charged extra?
We monitor flight arrivals before any drivers are dispatched, as a result we do NOT charge you any extra if your flight is delayed.

Where do I meet my driver when I land at the airport?
The Meeting Point is detailed in the booking process and is also stated in the email confirmation. Generally it is "The Information Desk" at Heathrow Airport, or in "The Arrivals Hall" at all other airports or ports.

What if I cannot locate my driver?
Call our 24hr support line on 00 44 (0) 844 351 1234 quoting your transfer order reference number or your name and our experienced staff will be able to assist.

Is your company licensed?
Yes, we are a fully licensed company and are required to abide by the regulations set by the PCO.

Are your prices per car or per person?
We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

How early do I need to book my car?
We can provide service within 15 minutes sometimes, but the earlier you book the better.

Can I make a booking if the party consists of more than 8 passengers?
We can cater for any number of passengers 1 - 500 or even more if necessary.

Will you meet us at any time of day?
Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy a extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

What if the flight is delayed or early?
We work on the basis of scheduled arrival times, we do monitor all flights, there are no additional charges if your flight is delayed.

Are there any additional costs?
Waiting time after free period 0.35 GBP per minute. Diversions - Minimum charge 5.00 GBP Extra Passengers or Luggage - Vehicle Upgrade charge.

What happens if my flight is cancelled?
Contact us as soon as possible on 00 44 (0) 844 351 1234. We will have monitored the flight and as a result we will not have despatch a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

What if I miss my flight?
Contact us as soon as possible on 00 44 (0) 844 351 1234. We will have monitored the flight as a result we will have despatch a driver. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge. If however you inform us prior to the despatch of the driver we will place your transfer order on HOLD for 24 hours during which you are able to re-book at no extra charge.

What happens if my flight is diverted to another airport?
Contact us as soon as possible on 0044 (0) 844 351 1234. We will not despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may be levied.